Customer Care Coordinator

Customer Care Coordinator
Based in Hemel Hempstead
Permanent
Part time - 3 days per week

£20-25K per annum

Experience Required:

• Experience of working in a professional secretarial/administration role

• Previous experience in a demanding and fast paced customer service environment

• Excellent communication skills, both written and verbal

• Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills

• Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands

• Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities

You will be responsible for:

• Leading Customer satisfaction
• Ensuring all information is up to date
• Being first point of contact for Residents and contractors
• Dealing with complaints with repair works