Customer Services Officer

Customer Services Officer
South London, Catford
Temporary on going
Monday - Friday (Hybrid potential)
09:00 - 17:00
£18.51 Per Hour

Social Housing Experience preferred

Daniel Owen are proud to be representing a well-known company based in the South London, Catford area who are looking for a highly skilled Customer Services Officer to join their team.

They are looking for an experienced Customer Services Officer.

Main Purpose of the job:

• To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, face to face, online or through other channels which may be complex or of an urgent/ emergency nature including follow-up and liaison with other services as required to ensure timely and satisfactory resolution.

• To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods.

• Provide administrative support to a number of Council services, the scope of which may vary over time dependent on service and customer needs.

• Ensure a high-quality service is provided to customers in line with corporate and local policies and procedures to achieve key performance indicators (KPI's) including Customer Satisfaction and First Contact Resolution.

• To be a Customer Service champion and work across the organisation to represent the voice of the customer, ensuring the satisfactory resolution of enquiries and ongoing improvements to the customer experience.