Disrepair Administrator

Disrepair Administrator
Based in Dagenham
Permanent
£28-32K per annum
Office based

Key Responsibilities:

• Provide administrative support for all disrepair cases from inception to resolution.

• Maintain accurate records of all case-related documentation, correspondence, and deadlines.

• Liaise with solicitors, surveyors, maintenance teams, and residents to gather information and schedule inspections or repairs.

• Track progress of repairs and ensure that work is completed within agreed timeframes.

• Support legal compliance by ensuring documentation and actions meet required standards.

• Produce regular reports for internal stakeholders.

• Respond to inquiries from tenants or representatives regarding ongoing cases.

What We're Looking For:

• Previous experience in a housing, legal, or property-related administrative role (preferably in disrepair or complaints handling).

• Strong organisational skills and attention to detail.

• Confident communicator, both written and verbal.

• Able to work under pressure and manage multiple cases simultaneously.

• Comfortable with Microsoft Office and housing management systems (e.g. Northgate, Civica, Orchard-desired but not essential).

• A team player with a professional and empathetic approach to customer service.