General Manager

Job Title: General Manager - Repairs, Voids & Planned Works (Social Housing)

Location: West London
Salary: £92,000
Job Type: Permanent

About the Role:

Our client, a leading housing association/local authority, is seeking an experienced General Manager to oversee repairs, voids, and planned works within their social housing portfolio. This is a fantastic opportunity to join a dynamic and forward-thinking organisation dedicated to providing high-quality housing services to communities.

Key Responsibilities:

• Lead and manage the delivery of responsive repairs, voids management, and planned maintenance programmes, ensuring high performance and customer satisfaction.

• Oversee contractor and in-house team performance, ensuring work is completed efficiently, on time, and within budget.

• Develop and implement strategic plans for the repairs and maintenance service, ensuring compliance with relevant regulations and industry standards.

• Ensure void properties are turned around efficiently to minimise rent loss and optimise occupancy rates.

• Monitor and improve operational performance, KPIs, and service delivery targets.

• Ensure all works comply with procurement policies, contract law, and health & safety regulations.

• Act as the primary point of contact for contractors, suppliers, and internal stakeholders, fostering strong working relationships.

• Drive continuous improvement initiatives, identifying efficiency's and best practices.

• Provide regular reports on financial performance, compliance, and service quality to senior management.

Essential Requirements:

• Proven experience as a General Manager, Head of Repairs, or similar role within social housing, property maintenance, or construction.

• Strong knowledge of repairs and maintenance, voids management, and planned works programmes.

• Experience managing direct labour teams and external contractors.

• Excellent stakeholder management and leadership skills.

• Strong understanding of health & safety legislation (CDM 2015, HHSRS, Fire Safety Regulations, etc.).

• Financial acumen with experience in budget management, cost control, and service efficiency.

• Strong IT skills, particularly in housing management and asset management systems.

Desirable:

• Relevant qualifications such as RICS, CIOB, CIH, or equivalent.

• Experience working within a housing association or local authority.

• Knowledge of procurement frameworks and public sector tendering processes.

Why Join?

• Work with a reputable organisation dedicated to improving social housing standards.

• Opportunity to lead large-scale operational improvements with long-term impact.

• Competitive salary and benefits package.

If you are a proactive and experienced General Manager with a strong background in repairs, voids, and planned works, we want to hear from you! Apply today or contact Macey at Daniel Owen for more information.