Head of Block (Property) Management

Daniel Owen are currently seeking a highly experienced Head of Block (Property) management within the North London area.

The ideal candidate will have senior-level experience in block management, demonstrating strong team-building skills.

Key Responsibilities:

• Oversee departmental productivity and performance, ensuring KPIs and excellent customer service standards are met
• Collaborate with the CEO to develop and enforce policies, KPIs, and standards for optimal division operation
• Address and resolve escalated issues and complaints in accordance with management agreements and policies
• Drive new business development and maintain strong relationships with existing clients
• Identify and establish new revenue opportunities to enhance business growth

Requirements:

• Over 5 years of experience in residential block management
• MTPI qualified (formerly MIRPM)
• Demonstrated success in senior and team management positions
• Committed to providing exceptional service and establishing effective procedures and culture
• Dedicated to upskilling and sharing knowledge within the team
• Strong background in team building with a focus on cross-departmental collaboration
• Expertise in senior-level dispute resolution and problem-solving

If you are interested in this position and feel you are suitable for the job, feel free to contact the London Office.

LON123