Help Desk Co-Ordinator - St Albans

Daniel Owen agency are looking for Help Desk Co-Ordinators, within the St Albans area, to start immediately.

In order to be successful in this position, you must have previous experience as a Help Desk Co-Ordinator.

The working days / hours is Monday - Friday, 08:30 - 17:30, with the potential of working additional hours, depending on the workload.

Requirements / Skills:

* GCSE's or equivalent - Grade C in English and Maths products and services
* Good planning and organisation skills and the ability to prioritise own workload efficiently
* Understanding of FM business or the willingness to learn
* Good planning and organisation skills and the ability to prioritise own workload efficiently
* Excellent telephone manner
* Strong communication skills
* Working knowledge of MS Office including Excel & Outlook

Key Responsibilities:

* First point of contact for incoming telephone calls and service request received by telephone and email
* Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements.
* Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand.
* have a proven track record in Facilities Management within an administration/helpdesk role and a strong CAFM system knowledge.
* Attend training and Health and Safety courses from time to time as directed by the Contracts Manager.

If you're interested in this position, please feel free to contact the London Rail team on 0203 370 0846, to discuss the position further.

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