Repairs Coordinator North London

Repairs Coordinator
North London
£17ph
Repairs and Maintenance

North London - Office Based

Monday - Friday ( 8:00am - 16:00pm or 9:00am - 17:00pm)

Looking for someone to start immediately

Key Tasks / Activities / Responsibilities:

• Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH
• Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
• Managing overdue orders ensuring completed on time
• Reporting operative issues to the area supervisor
• Ensuring that operatives are using and updating their PDAs correctly
• Ensuring jobs raised in the interface are booked in within target
• Arranging appointments for residents
• Dealing with queries from residents, changing appointments
• Printing and emailing all non PDA operatives works at the end of the working day
• Back up to all other planners, covering any absences
• Working in line with schedulers daily duties provided by line manager
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Key Knowledge

• Customer Service focused
• Excellent Communication skills
• Ability to identify problems
• Ability to identify customers needs
• Willing to go the extra mile to deal with a difficult situation
• Ability to prioritise issues
• Ability to meet tight deadlines
• Ability to work under pressure
• Attention to detail
• Team player