Repairs Supervisor

Job Title: Repairs Supervisor (Social Housing)
Location: East London
Salary: £21/ 22 per hour
Job Type: Full-time, Temporary

Job Summary:

We are seeking a proactive and experienced Repairs Supervisor to oversee the day-to-day management of responsive repairs and maintenance services within our social housing properties. The successful candidate will be responsible for ensuring that repair works are completed to a high standard, within agreed timescales, and in line with health and safety regulations. This role will involve supervising a team of operatives and subcontractors while delivering excellent customer service to tenants.

Key Responsibilities:

• Supervise and coordinate a team of operatives and subcontractors to deliver high-quality repair and maintenance services.

• Monitor and manage work orders, ensuring timely completion and compliance with service level agreements (SLAs).

• Conduct site inspections to assess work quality, adherence to health and safety standards, and overall performance.

• Liaise with tenants, customer service teams, and housing officers to address repair issues effectively and efficiently.

• Manage resources, materials, and scheduling to optimise efficiency and cost-effectiveness.

• Provide technical guidance and support to operatives, ensuring best practices are followed.

• Investigate and resolve complaints and escalations, ensuring customer satisfaction.

• Maintain accurate records and reports on completed works, performance metrics, and compliance.

• Work closely with the Compliance and Health & Safety teams to ensure all work adheres to relevant regulations and policies.

• Support in the recruitment, training, and development of team members.

Key Requirements:

• Proven experience in a supervisory role within the repairs and maintenance sector, preferably in social housing.

• Strong knowledge of building maintenance, responsive repairs, and compliance requirements.

• Excellent leadership, communication, and interpersonal skills.

• Ability to manage and prioritise workloads effectively.

• Strong understanding of health and safety regulations and best practices.

• Experience using housing management or repairs scheduling systems.

• Relevant trade qualification (NVQ Level 3 or equivalent) in a construction-related discipline is desirable.

• Full UK driving licence

Benefits:

• Competitive salary and benefits package.

• Company vehicle

• Pension scheme.

• Career development and training opportunities.

• Employee well-being and support programs.

If you are a motivated and experienced professional looking to take on a key leadership role in social housing repairs, we encourage you to apply today!