Case Study
Expanding Your Candidate Pool
Placing candidates into “hard to fill” roles for a construction & property services business
The Client
A UK company specialising in construction, repairs & maintenance for housing associations and councils, with a property services division that manages nationwide contracts.
Daniel Owen is a member of the client's PSL, approved agency supplier list, partnering with them to provide recruitment services for labour, tradespeople, office support, director-level roles, and more.
The Challenge
To ensure a long, successful partnership with the client, we identified several challenges we needed to solve:
Hard-to-Recruit Areas: Sourcing candidates in remote locations with limited candidate pools and restricted commuter towns.
Specialised Management Roles: The client needed operational candidates with commercial expertise, a rare combination of skills requiring expert headhunting.
Right to Work Compliance: Ensuring all candidates are fully compliant.
Legislation Changes: Continuous updates to legislation such as AWR, minimum wage and IR35.
Merging Operational Changes: The client's recent merger introduced new decision-makers, requiring a comprehensive map of critical contacts.
The Solution
We made several adjustments to our partnership:
- Offered excess mileage rates for remote areas and prioritised local candidates to facilitate recruitment.
- Created a client-specific head-hunt strategy to identify the best candidates for the client’s specialist roles.
- Established an experienced compliance team to audit all workers, ensuring the correct documentation and eligibility are in place.
- To stay ahead of legislation changes, we ensured continuous reviews and updates of our databases and systems and regularly cross-checked with auditors, solicitors, and trade organisations.
- Adapted to the merger by mapping out key decision-makers, establishing new connections, and seamlessly adjusting to the expanded structure.
The Result
We achieved a higher interview-to-placement ratio and a lower rebate rate by placing the best candidates in long-term roles. This improved candidate matching reduced the time to hire and, ultimately, the number of candidates the client had to review for each position. Therefore, our ability to adapt and expand recruitment efforts was well recognised, leading to a continued partnership with the client and maintaining our place on their preferred recruitment agencies list.
Discover the DO difference
Daniel Owen is a professional company to work with and I have been well looked, they have good lines of communication and always pay on time with no discrepancies. Highly recommend working with this company.
They're very friendly and professional. They are always so helpful in procuring temporary and permanent staff for all of our business needs.
I wholeheartedly recommend Daniel Owen; their exceptional skills and dedication ensured a smooth hiring process for my most recent role. They always displayed a keen understanding of my requirements and consistently provided valuable insights. Thanks to DO, I found the perfect fit for my career. Truly grateful!
Very professional agency in the construction industry, and if there’s ever a problem they soon rectify the situation with solid communication, which is hard to come by with previous agencies I’ve experienced.